Customer Services
Services & Rates
From new connections to emergency repairs, SCWA provides comprehensive water service to residential and commercial customers across Suffolk County.
Our Services
New Residential Service
Setting up water service for a new home or connection. Includes application process, fees, and inspection requirements.
- Application fee: $75
- Connection fee varies by pipe size
- Typical processing time: 5-7 business days
- Inspection required before activation
Commercial Service
Water service for businesses, including fire suppression systems, irrigation, and commercial meters.
- Dedicated commercial account management
- Fire line connections available
- Backflow prevention compliance
- Large meter options available
Service Requests
Request repairs, report issues, or schedule maintenance for your water service.
- 24/7 emergency repair response
- Meter reading scheduling
- Water pressure complaints
- Hydrant flushing requests
Meter Services
Meter reading, testing, and replacement services for residential and commercial customers.
- Free meter testing upon request
- Automated meter reading (AMR) program
- Meter upgrade program
- Sub-metering for multi-unit buildings
Infrastructure Projects
Information about ongoing capital improvement projects, water main replacements, and system upgrades.
- $42M water main replacement program
- Treatment plant upgrades
- PFAS remediation systems
- Smart water grid expansion
Emergency Services
Report water main breaks, water quality concerns, and other emergencies 24 hours a day.
- Call (631) 698-9500 immediately
- Do not attempt repairs
- Keep area clear of vehicles
- Avoid driving through standing water
Water Rates
SCWA uses a tiered rate structure to encourage water conservation. Rates are per billing period (quarterly).
| Usage Tier | Rate |
|---|---|
| Tier 1 (0-15,000 gal) | $3.52 per 1,000 gal |
| Tier 2 (15,001-40,000 gal) | $4.18 per 1,000 gal |
| Tier 3 (40,001-80,000 gal) | $5.94 per 1,000 gal |
| Tier 4 (Over 80,000 gal) | $8.41 per 1,000 gal |
* Service charge of $18.50/quarter applies to all accounts. Rates effective January 1, 2026. Fire protection and irrigation services billed separately.