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Commitment to Inclusion

Accessibility Statement

The Suffolk County Water Authority is committed to ensuring digital accessibility for people of all abilities.

Our Commitment

The Suffolk County Water Authority is committed to ensuring that its website is accessible to people with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA conformance level. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Conformance Status

This website has been designed and developed to conform to WCAG 2.1 Level AA. We recognize that this is an ongoing effort and continually work to improve the accessibility of our digital presence.

Semantic HTML structure with proper heading hierarchy
Keyboard navigation support throughout all pages
Skip navigation links for screen reader users
ARIA labels and roles for interactive components
Color contrast ratios meeting WCAG 2.1 AA standards (4.5:1 for normal text, 3:1 for large text)
Alternative text for all informational images
Form labels and error messages associated with inputs
Responsive design that supports text resizing up to 200%
No content that flashes more than three times per second
Focus indicators visible on all interactive elements
Language attribute declared on HTML element
Page titles that describe topic or purpose

Assistive Technologies

This website is designed to be compatible with the following assistive technologies:

  • Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation
  • Switch access devices

Browser Compatibility

This website is optimized for the latest versions of Chrome, Firefox, Safari, and Edge. We also support Internet Explorer 11 with graceful degradation.

Known Limitations

Despite our best efforts, some content may not yet be fully accessible. We are actively working to identify and remediate any accessibility barriers. If you encounter an issue, please contact us using the information below.

Third-Party Content

Some content on this website is provided by third-party services (KUBRA billing, ESRI maps, FreshDesk support). While we encourage these partners to maintain accessible products, we cannot guarantee their compliance with WCAG standards. We provide alternative methods to access equivalent information and services.

Feedback & Contact

We welcome your feedback on the accessibility of this website. If you experience any difficulty accessing content or functionality, or if you have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 2 business days and to resolve accessibility issues within 10 business days. When an immediate fix is not possible, we will provide alternative means to access the content or service.

This accessibility statement was last reviewed on March 1, 2026. It applies to content published on the Suffolk County Water Authority website. This statement was prepared based on a self-assessment and will be updated following formal third-party accessibility audits.